Protocols to keep us all healthy and safe

Your health is our first priority. We are taking all necessary steps to keep you and your family as healthy and as safe as possible.

The London Family Health Team is maintaining strict measures to manage the number of people coming to our sites. We continue to offer phone or video appointments (virtual care) with your physicians and allied health professionals to augment in person visits as appropriate.

When you come into the building for an appointment, please follow the signage at the front door. Only bring family members with you IF you require assistance.

You must wear a mask and keep it over your nose and mouth the entire time you are on site if you have symptoms. You must use the hand sanitizer and self-screen at the front door before you go to your appointment. If you have respiratory symptoms of any kind, please alert the staff of your condition when you check in. 

For our After-Hours Clinic, please call the answering service to book your appointment as per your physician’s phone voice mail message.  Remember to wear a face mask for your appointment.

Here are some important resources for you regarding COVID-19:

• Information for families and caregivers on children’s fever and pain medications – From Children’s Hospital of Eastern Ontario
• Family Doctor Tips on Caring for Children with Respiratory Symptoms – from the Ontario College of Family Physicians
• Bivalent Booster Vaccines (Moderna and Pfizer) now extended to those 12+. Read the news releases from Middlesex London Health Unit and the Government here.
• COVID-19 Bivalent Booster Info Sheet Oct 2022
• Confused about COVID Boosters? – How many doses should I get?
• Frequently Asked Questions – COVID-19 Vaccine for Children Between 6 months and 5 years (22 July 2022).
• COVID-19 Antiviral Treatment Screener – if you think you have COVID-19 symptoms and might be eligible to receive antiviral treatment – time is of the essence, you need to start treatment wihtin 5 days of symptoms onset.
• Fact Sheet on Antiviral Treatment for COVID-19 (Paxlovid) for those eligible.
• NEW Guidelines if you are exposed to anyone who tested positive for COVID-19 on PCR, rapid molecular, or rapid antigen test and if you DO NOT work in a high risk setting. Quick answers to what to do next.
• If you work in a HIGH RISK setting, the guidelines are different and can be found here.
• If you suspect you might have symptoms of COVID-19, here is the guidance for what to do next.
• Here is the Ministry link with details on the latest public health measures.
• Decision Aid for patients who are pregnant or breastfeeding – Should I get the COVID-19 vaccine?
• The CARD System – helping children cope with stressful situations such as getting an injection or other medical procedures
• Benefits of vaccinating children against COVID-19
• Frequently Asked Questions about COVID-19 Vaccines for Children
• mRNA Vaccines for Children Aged 5 to 11: Now or Wait
• Provincial COVID-19 Stop the Spread – Including access to a Self-Assessment Tool and Where to Get Tested
• COVID-19 Vaccine Screening and Consent Form – you should review the questions on this screening and consent form and know the answers before you arrive at a COVID vaccine clinic. A physical paper copy is not needed.
• What you need to know about your vaccine appointment – this provides an overview of what you need to know and what to bring with you to your vaccine appointment
• After Getting Your Vaccine – this document contains information for what to expect and how to take care of yourself immediately after the vaccine
• Middlesex-London Health Unit – Coronavirus – this is the summary page where many resources are linked. Resources include information presented in many languages.